Tower Living BV, located at Groothandelsweg 7, 6515 AH Nijmegen, is responsible for the processing of personal data as shown in this privacy statement.

Contact Details:

Groothandelsweg 7
6515 AH Nijmegen

https://towerliving.nl
info@towerliving.nl
+31 (0)488 45 44 10

Processing of personal data

Tower Living BV is processing your personal data because you use our services and/or because you provide this data to us. Below you can find a summary of the personal data we process:

• First and last name
• Address
• Telephone number
• E-mail address
• IP-address
• Other personal data you actively provide us by for example in correspondence and/or by telephone
• Data about your activities on our website
• Internetbrowser and use of device

Processing of Special and/or sensitive personal data

Our website and/or service is not intended to collect personal data about our website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents or guardians are involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us at info@towerliving.nl and we will delete this information.

Purpose and on what base we process personal data

Tower Living BV processes your personal data for the following purposes:

• Handling your question/comment, request for a price quote and/or payment
• To be able to call or email you if necessary to carry out our services
• If you have registered for a newsletter, to keep you informed of the latest news and interesting developments
• To inform you about changes to our services and products
• To deliver goods or services
• Tower Living BV processes personal data if we are legally obliged to do so, such as information that we need for our tax return

Automated decision making

Tower Living BV does not make decisions based on automated processing on matters that can have significant consequences for people. These are decisions taken by computer programs or systems without involving a person (e.g. an employee of Tower Living BV).

How long we keep personal data

Tower Living BV does not store your personal data longer that strictly necessary to realize the goals for which your data is collected. We use the following retention periods for the following (categories) personal data:

• (Question or Request) Personal Data: Retention period: Maximum ½ year
• (Price Quote) Personal Data: Retention period: Maximum 1 year
• (Billing) Personal Data: Retention period: Maximum 7 years
• (Newsletter) Personal Data: Retention period: Until you’ve unsubscribed yourself

Sharing personal data with third parties

Tower Living BV doesn’t sell your data to third parties and only provides it if necessary for the execution of our agreement with you of to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Tower Living BV remains responsible for these processing operations. 

Cookies or comparable techniques, that we use

Tower Living BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit our website. Tower Living BV uses cookies with a purely technical functionality. These ensure that the website works properly and that for example your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. 

Google Analytics

A cookie from the American company Google is placed through our website as part of the ‘’Analytics’’ service. We use this service to track and get reports on how visitors use our website. Google can provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We don’t have any influence on this. We have allowed Google to use the obtained analytics information for other Google services. 

The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transferred to and stored by Google on servers in The United States of America. Google abides by the Privacy Shield principles and is affiliated with the Privacy Shield Program of the U.S. Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data. 

Social Media

Our website includes buttons to promote or share (liking or tweeting) webpages on social networks such as Facebook and Twitter. These buttons work by means of pieces that are coming from Facebook or Twitter themselves. Cookies are placed through this code and we are totally out of control of this. We don’t have any influence on that and we can’t take responsibility for this. Read the privacy statements of Facebook and Twitter respectively (which can change regularly) to read what they do with your (personal) data that they process through these cookies. 

The information they collect is anonymized as much as possible. The information is transferred to and stored on servers in The United States of America by Twitter, Facebook, Google+ and LinkedIn. LinkedIn, Google+, Facebook and Twitter abides by the Privacy Shield principles and are affiliated with the Privacy Shield Program of the U.S. Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data. 

On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved through the settings of your browser. For an explanation (Language in Dutch) see:  https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Viewing, correcting or deleting data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your permission to the data processing or to object to the processing of your personal data by Tower Living BV and you have the right to data transfer. This means that you can submit a request to us to send the personal data that we hold about you, in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your permission or objection to the processing of your personal data to info@towerliving.nl.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (Machine Readable Zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) unrecognizable in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Tower Living BV would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this through the following link (Language in Dutch): https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Tower Living BV takes the protection of your data seriously and takes appropriate measures to prevent abuse, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or send an email to info@towerliving.nl.